Simply Soulful
Refund Policy
If you wish to cancel your place, please do so with as much notice as possible so that your place can be released to another participant. Please note if you have used a gift voucher or coupon code to book a place, there is no cash alternative. You will be reimbursed with a credit, subject to the conditions below.
Face to Face Group Yoga Classes, Beach Yoga Classes, Workshops/Special Events (face to face and livestream) costing £12.50 or less:
You can administer your booking directly on the website. If your cancellation is received with 24-hours notice, you have the option to a) cancel and receive a credit for future use; b) cancel and send an email request for a refund (subject to a £2.50 administration fee). If your cancellation is received with less than 24-hours notice, your payment is non-transferable and non-refundable. If you have booked using a class pass, your pass will be reimbursed with a credit, subject to the above conditions. Late attendance and no shows are non-refundable/ non-transferable.
Face to Face Group Yoga Classes, Beach Yoga Classes, Half-Day Workshops/Special Events (face to face and livestream) costing over £12.50:
You can administer your booking directly on the website. If your cancellation is received with 48-hours notice, you have the option to a) cancel and receive a credit for future use; b) cancel and send an email request for a refund (subject to a £2.50 administration fee). If your cancellation is received with less than 48-hours notice, your payment is non-transferable and non-refundable. If you have booked using a class pass, your pass will be reimbursed with a credit, subject to the above conditions. Late attendance and no shows are non-refundable/ non-transferable.
Livestream Yoga Classes:
You can administer your booking directly on the website. If your cancellation is received with 4-hours notice, you have the option to a) cancel and receive a credit for future use; b) cancel and send an email request for a refund (subject to a £2.50 administration fee). If your cancellation is received with less than 4-hours notice, your payment is non-transferable and non-refundable. If you have booked using a class pass, your pass will be reimbursed with a credit, subject to the above conditions. Late attendance and no shows are non-refundable/ non-transferable.
SUP Yoga Classes:
You can administer your booking directly on the website. If your cancellation is received with 72-hours notice, you have the option to a) cancel and receive a credit for future use; b) cancel and send an email request for a refund (subject to a £2.50 administration fee). If your cancellation is received with less than 72-hours notice, your payment is non-transferable and non-refundable. If you have booked using a class pass, your pass will be reimbursed with a credit, subject to the above conditions. Late attendance and no shows are non-refundable/ non-transferable.
Relaxation & Wellness Days, Full-Day Workshops/ Special Events and Yoga Retreats (1-Day):
Contact me by email or telephone to let me know you wish to cancel. Please note the following charges will be applied:
- Deposits for all bookings are non-refundable. Deposit may be transferred to a different date. (Balance payment due 8 weeks prior).
- Cancellation more than 2 weeks before event date - Deposit is non-refundable. You can a) transfer booking to an alternative date; b) cancel booking and receive credit for balance payment for future use; b) cancel booking and send an email request for a refund of balance payment (subject to non-refundable deposit and £15 administration fee).
- Cancellation less than 2 weeks before event date - 0% refund of balance payment paid.
- Late attendance, no shows, failure to complete bookings are non-refundable/ non-transferable.
Private & Group Bookings, Yoga Retreats (2-Day +):
Contact me by email or telephone to let me know you wish to cancel. Please note the following charges will be applied:
- Deposits for all bookings are non-refundable. Deposit may be transferred to a different date. (Balance payment due 8 weeks prior).
- Cancellation more than 8 weeks before event date - Deposit is non-refundable. You can a) transfer booking to an alternative date; b) cancel booking and receive credit for balance payment for future use; b) cancel booking and send an email request for a refund of balance payment (subject to non-refundable deposit and £15 administration fee).
- Cancellation 8 to 4 weeks before event date - 50% refund of balance payment paid.
- Cancellation less than 4 to 2 weeks before event date - 25% refund of balance payment paid.
- Cancellation less than 2 weeks before event date - 0% refund of balance payment paid.
- Late attendance, no shows, failure to complete bookings are non-refundable/ non-transferable.
Holistic Therapies, 121 Yoga, 121 Meditation Bookings:
Contact me by email or telephone to let me know you wish to cancel. If your cancellation is received with 48-hours notice (72-hours notice for SUP), you have the option to a) to transfer your booking to an alternative date b) retain a credit for future use, c) receive a refund (subject to a £2.50 administration fee). Cancellation with less than 48-hours notice (72-hours notice for SUP), late attendance, no shows, failure to complete bookings are non-refundable/ non-transferable/ payable in full.